Appointments

Pharmacy

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

If you have a non-urgent medical issue please call us after 10am or you can complete the online triage form which is open from 8am to 10am Monday to Friday (the form could be closed at any time depending on our capacity for that day), you do not need to telephone the surgery before completing the form. 

Our reception staff are on hand to take your call if you are unsure whether your medical issue is deemed as urgent.

You can book a routine appointment in advance with a GP or Nurse.

We offer telephone and face to face appointments. However, in some cases you may be requested to come into the surgery as the issue would be best dealt with in person. 

Please telephone the surgery after 10am to book a routine appointment.

You need to be a registered patient with us to use the medical triage service. Please do not submit a request if you are not registered.

If you have an urgent medical issue which you feel needs urgent on the day attention please telephone the surgery between 8am and 10am Monday to Friday on 01223 366811

Our reception team have been instructed by the doctors to ask some basic questions about your health issue. This information will help in deciding how your appointment request will be dealt with. Please be aware that you may be asked to complete our online triage form, which will enable the Duty Doctor to decide what appropriate action is needed and whether an on-the-day urgent appointment is required.

You need to be a registered patient with us to use the medical triage service. Please do not submit a request if you are not registered

If it is impossible for you to complete the online form then the receptionist can complete the form on your behalf. 

Please ensure that you have given us the correct UK telephone number and that you are available to be contacted at any time after submission of the online form.

The online triage form could be closed at any time depending on our capacity for that day.  If the online triage form is closed please call reception.

You can also obtain minor illness advice from your local pharmacy or NHS 111. 

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Please see the Did Not Attend Practice Policy

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.

You may only request a home visit if you are housebound, too ill or infirm to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable - these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

If you require an interpreter to attend with you when you see the Doctor please notify the receptionist and they will arrange this for you.

Newnham Walk Surgery is committed to training future GPs and doctors. GP registrars are fully qualified doctors gaining a year’s experience in general practice. Medical students may also work with our doctors from time to time.

We fully appreciate your assistance, but if you would rather not have a medical student present during your consultation, you should feel free to decline.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.